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digitalmars.D - [OT] I found a bug in Excel 2016

reply Steven Schveighoffer <schveiguy yahoo.com> writes:
Here is my story:

http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/

-Steve
May 26
next sibling parent Stefan Koch <uplink.coder googlemail.com> writes:
On Friday, 26 May 2017 at 14:38:41 UTC, Steven Schveighoffer 
wrote:
 Here is my story:

 http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/

 -Steve
That is one good read. Also I am sorry for your loss, (of time).
May 26
prev sibling next sibling parent Stanislav Blinov <stanislav.blinov gmail.com> writes:
On Friday, 26 May 2017 at 14:38:41 UTC, Steven Schveighoffer 
wrote:
 Here is my story:

 http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/

 -Steve
- I am here for the job interview. - But you are two weeks late! - Thank you for contacting our support department... - You're hired!
May 26
prev sibling next sibling parent Igor Shirkalin <mathsoft inbox.ru> writes:
On Friday, 26 May 2017 at 14:38:41 UTC, Steven Schveighoffer 
wrote:
 Here is my story:

 http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/

 -Steve
Fundamental story. You have achieved 8th level:) Sh.Igor
May 26
prev sibling next sibling parent "H. S. Teoh via Digitalmars-d" <digitalmars-d puremagic.com> writes:
On Fri, May 26, 2017 at 10:38:41AM -0400, Steven Schveighoffer via
Digitalmars-d wrote:
 Here is my story:
 
 http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/
[...] This brings back the memories of those horrible tech support phone calls I used to make back when I was a customer of a Certain Large Phone Company that basically held monopoly over the region's DSL/phone networks. Even though this was almost 20 years ago, based on more recent experiences with tech support phone calls I'm highly skeptical that the situation has improved since. Perhaps the only "improvement" is that now instead of level 1 support monkeys reading off a scorecard they have a phonebot with voice recognition tech answering questions from the same scorecard. In one incident, I spent countless hours bouncing between level 1 support scorecard-reading monkeys and level 2 it's-a-problem-on-your-end level 2 support people before they agreed to escalate my problem into an actual ticket. Which, upon the very next phone call, had disappeared from their ticketing system, so I had to start from ground zero, again. After who knows how many rounds of this nonsense, I finally got through to somebody who actually knows what they're talking about, who finally, after 3 *days* of telephone ping-pong, figured out that I needed to talk to the accounts department because apparently there was a problem with my account that caused the system to disconnect my DSL line. And of course, there was no notification of this problem at all, no phone calls, no letters, no email, no nothing. You'd think that after having asked me for my account info for the n'th time after X phone calls and supposedly checking my account on their system, the tech support people ought to have noticed that something was wrong with my account status. But no, they're apparently committed to continue providing free tech support even after a customer's account has gotten into an invalid state. Very generous of them. Their proposed solutions to my account problem were to reboot my Windows (I was running Linux -- but don't even try explaining what that means to them, it's not on their scorecard), unplug the cable and plug it back in, power-cycle the modem, make sure my monitor was turned on, buying a new network cable and trying that instead, ad nauseaum. None of which is even relevant to the actual problem, but hey, it's free tech support! T -- People say I'm indecisive, but I'm not sure about that. -- YHL, CONLANG
May 26
prev sibling parent reply Steven Schveighoffer <schveiguy yahoo.com> writes:
On 5/26/17 10:38 AM, Steven Schveighoffer wrote:
 Here is my story:

 http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/
And it worked: https://news.ycombinator.com/item?id=14426978 :) -Steve
May 26
parent "H. S. Teoh via Digitalmars-d" <digitalmars-d puremagic.com> writes:
On Fri, May 26, 2017 at 06:16:29PM -0400, Steven Schveighoffer via
Digitalmars-d wrote:
 On 5/26/17 10:38 AM, Steven Schveighoffer wrote:
 Here is my story:
 
 http://www.schveiguy.com/blog/2017/05/how-to-report-a-bug-to-microsoft/
 
And it worked: https://news.ycombinator.com/item?id=14426978 :)
[...] Wow. T -- Try to keep an open mind, but not so open your brain falls out. -- theboz
May 29